MUTU PELAYANAN STANDAR PELAYANAN MINIMAL (SPM) PENDAFTARAN PASIEN DI TEMPAT PENDAFTARAN PASIEN RAWAT JALAN (TPPRJ) PUSKESMAS NGALIYAN KOTA SEMARANG
Abstract
Background: Minimum Service Standards (SPM) in outpatient services at the Ngaliyan Community Health Center reads the standard time to serve old patients ie 5 minutes while patients are only 7 minutes. Based on the initial survey of 10 outpatients in the Ngaliyan Health Center divided into 5 old patients and 5 new patients, it was found that on average the officers served the old patients ie 18 minutes 17 seconds and the new patients were 18 minutes 32 seconds.
Objective: This study aims to analyze the service quality minimum (SPM) of TPPRJ inpatient registration at the Ngaliyan Health Center Semarang City.
Methods: This study used an observational analytic research design with cross-sectional approach at Ngaliyan Public Health Center Semarang City. The sampling technique used purposive sampling with total sample are 20 respondents. Analysis data using univariate with percentage.
Result: The results showed that in 1st stage average time service old patients is 6 minutes 13 seconds and new patients is 12 minutes 6 seconds. In 2nd stage average time service old patients is 11 minutes 3 seconds and new patients is 12 minutes 6 seconds.
Conclusion: SPM service quality of inpatients registration influenced by inpatient waiting time.
References
Nugraheni, R. Gambaran Waktu Tunggu Pasien dan Mutu Pelayanan Rawat Jalandi Poli Umum UPTD Puskesmas Pesantren 1 Kota Kediri Tahun 2017. Jurnal Wiyata Penelitian Sains dan Kesehatan.16Desember 2017; Volume 4, (2), Hal. 165–172.
Maulana, D., Tamrin, R., Alim, A., Imran, A. Analisis Hubungan Waktu Tunggu Terhadap Kepuasan Pasien Pada Puskesmas Maccini Sombala. Jurnal Kesehatan.30 Oktober 2019; Volume 12, (2), Hal. 99-110.
Handayani, S. Tingkat Kepuasan Pasien Terhadap Pelayanan Kesehatan di Puskesmas Baturetno. Profesi (Profesional Islam): Media Publikasi Penelitian.20 Januari 2016;Volume 14,(1), Hal. 42–48.
Hasan. Hubungan Waiting Times/Waktu Tunggu dengan Kepuasan Pasien di Poliklinik Mata pada Instalasi Rawat Jalan di RSUD Tarakan Propinsi Kalimantan Timur Tahun 2013. Skripsi.Makassar: Program Studi Ilmu Keperawatan Fakultas Kedokteran Universitas Hasanuddin; 2014.
Handayani, T.,Pujihastuti, A. Waktu Tunggu Pelayanan Pasien Jaminan Kesehatan Nasional (JKN) Rawat Jalan. Jurnal Rekam Medis.Oktober 2017; Volume 11, (2), Hal. 161-171.
Rohana, A., Sriatmi, A., Budiyanti, R.T. Pelaksanaan Pelayanan Neonatal Berdasarkan Standar Pelayanan Minimal Kesehatan Bayi Baru Lahir Di Puskemas Dukuhseti Kabupaten Pati. Jurnal Kesehatan Masyarakat (e-Journal).1 Januari 2020; Volume 8, (1), Hal. 97-106.
Yovita, M., Khasanah, U., Chaerunnisah, R. Gambaran Waktu Penyediaan Dokumen Rekam Medis di Puskesmas Karang Pule Kota Mataram. Jurnal Rekam Medis dan Informasi Kesehatan. Oktober 2019; Volume 2, (2), Hal. 53-59.
Pratiwi, M.R., Sani, F.N. Hubungan Waktu Tunggu Pelayanan Terhadap Tingkat Kepuasan Pasien di Poliklinik Kebidanan dan Kandungan RSUD Kota Surakarta. Profesi (Profesional Islam): Media Publikasi Penelitian.Pebruari 2017; Volume14,(2), Hal. 24–30.
Mayasari, F. Analisis Hubungan Waktu Pelayanan dan Faktor Total Quality Service Terhadap Kepuasan Pasien di Poliklinik Kebidanan dan Kandungan RSIA Anugerah Medical Centre Kota Metro Tahun 2015. Jurnal Administrasi Rumah Sakit Indonesia.Maret 2016;Volume 2, (3), Hal. 214–230.
Notoatmodjo, S. Metodologi Penelitian Kesehatan. Yogyakarta: Rineka Cipta; 2016.
Dewi, M. Pengaruh Kualitas Pelayanan terhadap Kepuasan Pasien Pengguna BPJS pada Rumah Sakit Rehabilitasi Medik Kabupaten Aceh Timur. Jurnal Manajemen dan Keuangan.Pebruari 2016;Volume 5, (2), Hal. 535–544.
Dewi, A.U., Astuti, R., Werdani, K.E. Hubungan Waktu Tunggu Pendaftaran Dengan Kepuasaan Pasien Di Tempat Pendaftaran Pasien Rawat Jalan (TPPRJ) RSUD Sukoharjo. Artikel Penelitian. Maret 2015;Volume 1, (1), Hal. 1-13.
Ernawati, E., Pertiwiwati, E., Setiawan, H. Waktu Tunggu Pelayanan Rawat Jalan Dengan Tingkat Kepuasan Pasien (Studi Penilitian Di RSUD Dr. Doris Sylvanus Palangkaraya). Nerspedia. April 2018;Volume 1, (1), Hal. 1-10.
Articles received and published by the Media Ilmu Kesehatan are by the publication, the copyright of the article is fully transferred to the Media Ilmu Kesehatan. All operational forms such as printing, publication, and distribution of hard file journals are carried out by the Media Ilmu Kesehatan. Articles that have finished the review process and have been declared accepted by the journal manager or editor will be asked to fill out a statement of submission of copyright by the journal secretary to the main author or correspondent author. The statement of transfer of copyright is signed with a seal and sent via email to journalmik2018@gmail.com and contacted the admin of the journal to be followed up on archiving. Journal managers and editors have the right to edit the manuscript according to the provisions of the writing rules in the Media Ilmu Kesehatan.
Articles that have been declared accepted either online through the author's account on the OJS website https://ejournal.unjaya.ac.id/index.php/mik or a letter of receipt of the article (LOA), as well as those that have been published on OJS are not allowed to be published in other journals, or proceedings. The number of authors with more than one and as the main author or designated as the correspondent writer must have coordinated with members of the research team. The order of the authors submitted in the article as the author of one, two, three and so on cannot be changed when the article is published unless an error occurs in the technical operation of the journal.
