MUTU PELAYANAN STANDAR PELAYANAN MINIMAL (SPM) PENDAFTARAN PASIEN DI TEMPAT PENDAFTARAN PASIEN RAWAT JALAN (TPPRJ) PUSKESMAS NGALIYAN KOTA SEMARANG
DOI:
https://doi.org/10.30989/mik.v8i3.330Keywords:
SPM, Service Quality, TPPRJAbstract
Background: Minimum Service Standards (SPM) in outpatient services at the Ngaliyan Community Health Center reads the standard time to serve old patients ie 5 minutes while patients are only 7 minutes. Based on the initial survey of 10 outpatients in the Ngaliyan Health Center divided into 5 old patients and 5 new patients, it was found that on average the officers served the old patients ie 18 minutes 17 seconds and the new patients were 18 minutes 32 seconds.
Objective: This study aims to analyze the service quality minimum (SPM) of TPPRJ inpatient registration at the Ngaliyan Health Center Semarang City.
Methods: This study used an observational analytic research design with cross-sectional approach at Ngaliyan Public Health Center Semarang City. The sampling technique used purposive sampling with total sample are 20 respondents. Analysis data using univariate with percentage.
Result: The results showed that in 1st stage average time service old patients is 6 minutes 13 seconds and new patients is 12 minutes 6 seconds. In 2nd stage average time service old patients is 11 minutes 3 seconds and new patients is 12 minutes 6 seconds.
Conclusion: SPM service quality of inpatients registration influenced by inpatient waiting time.
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