HUBUNGAN PERSEPSI PASIEN TENTANG MUTU ASUHAN KEPERAWATAN DENGAN KEPUASAN PASIEN DI RUANG PERAWATAN CANDI BARONG RSUD PRAMBANAN

  • Ahmad Zamzam Hariro Stikes Jenderal Achmad Yani Yogyakarta
  • Sri Arini Winarti Rinawati Poltekkes Kemenkes Yogyakarta
  • Deby Zulkarnain Rahadian Syah Stikes Jenderal Achmad Yani Yogyakarta

Abstract

Background: Patients satisfaction is a major issue that should be payed attention on, in order to increase hospital quality. A hospital must provide the clients with their needs through excellent nursing care activities. Patients generally perceive the nursing care based on its tangible, reliability, responsiveness, assurance, and empathy. The patients’ perceptions towards nursing care quality will influence patients’ satisfaction.

Objective: To investigate the relationship between patients’ perceptions of the nursing care with patients’ satisfaction.

Methods: This research was observational analytic with cross-sectional design, used a purposive sampling technique. This study involved 40 samples. Data were collected with questionnaires, and were analyzed based on univariate and bivariate analyses. The bivariate analysis was Kendall's tau test with significance level of p <0.1.

Results: Majority of respondents had good perception towards the nursing care quality (60%) and most respondents were satisfied with the nursing care (62.5%), Kendall's tau test resulted τ=0.476 with a p-value of 0.003 (p< 0.1).

Conclusion: There was a significant relationship between the patients’ perception towards nursing care quality with the patients’ satisfaction in Candi Barong unit in Prambanan General Hospital.

Keywords: Patients perception, nursing care quality, patients satisfaction

Author Biographies

Ahmad Zamzam Hariro, Stikes Jenderal Achmad Yani Yogyakarta

Jl. Ringroad Barat Ambarketawang Gamping Sleman Yogyakarta 0274 434 2000

Sri Arini Winarti Rinawati , Poltekkes Kemenkes Yogyakarta

Jl. Kyai Mojo No.54, Bener, Kec. Tegalrejo, Kota Yogyakarta, Daerah Istimewa Yogyakarta 55244

Deby Zulkarnain Rahadian Syah, Stikes Jenderal Achmad Yani Yogyakarta

Jl. Ringroad Barat Ambarketawang Gamping Sleman Yogyakarta 0274 434 2000

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Published
2019-11-07
How to Cite
1.
Zamzam Hariro A, Winarti Rinawati SA, Rahadian Syah DZ. HUBUNGAN PERSEPSI PASIEN TENTANG MUTU ASUHAN KEPERAWATAN DENGAN KEPUASAN PASIEN DI RUANG PERAWATAN CANDI BARONG RSUD PRAMBANAN. Media ilmu kesehatan [Internet]. 2019Nov.7 [cited 2024Nov.19];4(1):1-. Available from: https://ejournal.unjaya.ac.id/index.php/mik/article/view/97
Issue
Vol 4 No 1 (2015): Media Ilmu Kesehatan
Section
Articles

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