HUBUNGAN MUTU PELAYANAN KEPERAWATAN DENGAN TINGKAT KEPUASAN PADA KLIEN STROKE DI RSUD WATES
Keywords:
Nursing Care Quality, Satisfaction, Clients with StrokeAbstract
Background: Nursing care is an integral part of medical services which plays a big role towards a nursing quality of a hospital. If they are fulfilled, clients' satisfaction will be achieved.
Objective: To find out the correlation between nursing care quality and level of satisfaction of clients with stroke in RSUD Wates.
Method: This research is descriptive analytical research with cross sectional design. Thirty (30) samples were taken using accidental sampling technique. Data were taken using questionnaire and analyzed using Kendall Tau test.
Result: Fifty percent (50%) of the respondents of nursing care. Seventy percent (70%) of them felt satisfied with nursing care given by RSUD Wates. Based on the result of the Kendall Tau statistical test, it was found that the correlation coefficient is 0.408 with significance 0.016 (? < 0.05).
Conclusion: There is correlation between nursing care quality and level of satisfaction of clients with stroke in RSUD Wates. It is expected that nurses in RSUD Wates improve the nursing care quality in RSUD Wates so that clients' satisfaction is achieved and fulfilled.
Keywords: Nursing Care Quality, Satisfaction, Clients with Stroke
References
2. Sari, I.D. (2009). Manajemen Pemasaran Usaha Kesehatan. Yogyakarta: Mitra Cendikia.
3. Pohan, I. (2007). Jaminan Mutu Layanan Kesehatan. Jakarta: EGC.
4. Depkes RI, (2008). Pedoman Indikator Mutu Pelayanan Klinik di Sarana Kesehatan. Jakarta: Ditjen BPM Depkes RI.
5. Muttaqin, A. (2008). Pengantar Asuhan Keperawatan Klien Dengan Gangguan Sistem Persarafan. Jakarta: Salemba Medika.
6. Azwar, A. (2009). Menjaga Mutu Pelayanan Kesehatan. Jakarta: Pustaka Sinar Harapan
7. Notoatmodjo, S. (2010). Metodologi Penelitian Kesehatan. Jakarta: Rineka Cipta.
8. Sugiyono.(2007)Statistika Untuk Penelitian. Bandung: CV Alfabeta.
9. Muninjaya, G.(2011). Manajemen Mutu Pelayanan Kesehatan. Jakarta:EGC.
10. Agustina. (2009). Hubungan Pelayanan Kesehatan Dengan Kepuasan Pasien Peserta Askes Rawat Inap Di Rumah Sakit PKU Muhamadiyah Yogyakarta. Skripsi. Fakultas Kedokteran Universitas Gajah Mada.
11. Walters. D and White R.R. (2007). Retail Marketing Management. New York: Me. Millon Press.
Downloads
Published
How to Cite
Issue
Section
License
Articles received and published by the Media Ilmu Kesehatan are by the publication, the copyright of the article is fully transferred to the Media Ilmu Kesehatan. All operational forms such as printing, publication, and distribution of hard file journals are carried out by the Media Ilmu Kesehatan. Articles that have finished the review process and have been declared accepted by the journal manager or editor will be asked to fill out a statement of submission of copyright by the journal secretary to the main author or correspondent author. The statement of transfer of copyright is signed with a seal and sent via email to journalmik2018@gmail.com and contacted the admin of the journal to be followed up on archiving. Journal managers and editors have the right to edit the manuscript according to the provisions of the writing rules in the Media Ilmu Kesehatan.
Articles that have been declared accepted either online through the author's account on the OJS website https://ejournal.unjaya.ac.id/index.php/mik or a letter of receipt of the article (LOA), as well as those that have been published on OJS are not allowed to be published in other journals, or proceedings. The number of authors with more than one and as the main author or designated as the correspondent writer must have coordinated with members of the research team. The order of the authors submitted in the article as the author of one, two, three and so on cannot be changed when the article is published unless an error occurs in the technical operation of the journal.
